Oct 03, 20 install the apps onto your smartphones and tablets, and you can send all your media files over the internet to your my cloud. Your product includes 30 days of free telephone support during the warranty period. I tended to be clumsy and i droped 2 of them 500gb though. This article explains how to perform a backup to a my cloud, wd sentinel or my book. Find western digital software downloads at cnet, the most comprehensive source for safe, trusted, and spywarefree downloads on the web. Youll need a thin flathead screwdriver and a phillips star shaped screwdriver. Western digital provides data storage solutions, including systems, hdd, flash ssd, memory and personal data solutions to help customers capture and. Wd security and wd drive utilities are registered trademarks or trademarks of western digital corporation or its affiliates in the u. Contrary to previous versions, live has no usb ports.
Western digital my book user manual pdf download manualslib. Our datacentric solutions are comprised of the western digital, gtechnology, sandisk, upthere and wd brands. The replacement my book duo was therefore definitely not working properly. My book is equipped with wd backup software for windows and time machine compatibility for mac. To map a particular folder, right click the folder. My book essential external hard drive wd smartware software included on the drive. The operating system is androidbased and a preinstalled plex media server can be enabled to turn it into a media center. Western digital my book encryption massaman curry from scratch recipe, a friend has a 4tb my book external drive, and his 2 year old managed to damage the unit from working. Click the western digital end user license agreement link and read the. Using win 10 on new ssd, wd my book backup sw does not work. Support for multiple devices one installation of the software supports up to three wd drives my book or my passport drives with wd smartware software. Western digital singapore provides portable and affordable storage solutions for business. So lengthy discussions with wd support started again with the final result that i should contact microsoft to find a solution.
You may find the applicable warranty for your product via the product detail webpage, in your product documentation or by contacting our support team. The my book drive makes it possible using builtin, 256. My book drive, with the wd backup, wd drive utilities, and wd security software usb 3. Look around i found thiscnet wd my book live wdbacg0030hch nas server 3 tb series specs. Wd my book hw recognized by cpu, could manually copy files, but unable to do full backup. My book western digital store western digital store. My book for mac external hard drive, with the wd security and wd drive utilities. Equipped with wd backup software for windows and apple time machine compatibility for mac, the my book desktop hard drive can back up your photos, videos. Other dvr expander articles include you may find helpful. My book essential user manual about your wd drive 1 about your wd drive welcome to your my book essential external hard drive, an elegant, highcapacity storage solution for all the chapters of your di gital life. The western digital store accepts returns of purchased items within 30 days of the date of shipment. Dvr expander troubleshooting what external storage devices does tivo support for use with hd tivo boxes.
The dualdrive model my book world edition ii is preconfigured for maximum capacity as a large single spanned volume. The next best way to talk to their customer support team, according to other western digital customers, is by calling their 8002754932 phone number for their technical support department. Its 5 gbps data transfer rate enables fast copying of files, and its automatic backup software can be set to fit any schedule. Meet my expectation besides some of my dislikes shown above. The dialog that appears depends on the installation option you selected at step 3. For windows, go to the start menu and select windows update.
External hard drives free delivery possible on eligible purchases. Filled it up to about 7tb and found the drive to be slow and unresponsive at times. Wd my book essential wdbaaf0020hbk hard drive 2 tb usb. Had an issue with wd support when i noticed that the drive did not come with the 9 digit code that would give me access to my cloud. This answer explains how to setup and use wd security and wd drive uti.
Unless otherwise noted, the information here applies to both the singlebay my cloud home and the dualbay my. My book desktop storage has massive storage capacity so you can confidently back up the files that make up your digital life. My book drives are designed to look like a standard black hardback book, with the exception of the. Our latest edition features visual, easytouse, automatic, continuous backup software and drive lock security protection. Western digital provides data storage solutions, including systems, hdd, flash ssd, memory and personal data solutions to help customers capture and preserve their most valued data. Essential edition, home edition, office edition, mirror edition, studio edition, premium edition, elite edition, pro edition, av dvr live edition, and the world edition. Several calls to wd support in total probably 10 hours at least have failed to resolve the problem despite being escalated to level 3 status. Visit our product support website at and choose from these. This answer explains how to format a wd drive for use on windows and macos. When contacting wd for support, have your wd product serial number, system. The dvr expander from western digital is the only tivo verified external storage device supported for use with tivo devices. To get started, choose the western digital brand youd like help with. Sep 05, 2016 hello guys, i tried to power up my drive wich is a mybook 2t cant really tell more about it, it always worked nicely but i havent been using it for a while, tonight i tried to plug the 12v adapter into the wall and didnt launch also connected 3.
My mybook 3t drive, less than 1 yr old, only used for time machine backups, refuses to power up now. As shown in figure 1, your my book drive kit includes the following. View stepbystep tutorials on how to use your wd product from our youtube channel. If your product is not listed above, please visit the product page. The drive is not powering up western digital my book. My book duo twobay storage unit, with wd discovery, wd backup, wd drive utilities, and wd security software installation files. This answer explain starting macos time machine backups to my passport. Companies are gathering as much data as possible to help the. The automotive industry is undergoing significant transformation with electrification and the development of autonomous vehicles. The service center operates repair and maintenance corners for the customers support. I was running w7, ie9 and got lots of errors using the dashboard although no issues accessing the actual data. Click the western digital end user license agreement link and read the agreement. For more information regarding updating your system, visit windowsupdate recording your wd product information in the following table, write the serial number and model number of your new wd. Buy wd 12tb my book desktop external hard drive, usb 3.
This 30 day period starts on the date of your first telephone contact with wd technical support. A line of external hard drives by western digital, styled after hardbound books. I have a legacy my book external 1tb hard drive that my windows 10 laptop will not recognize. Buy western digital external hdd my book 10tb, wdbbgb0100hbkeesn encrypted 10 tb external desktop usb 3. Also, when plugged in at boot up, it stopsfreezes computer from completing. Wd my book essential not being recognized in windows 10. Password protect it all set your own custom password to help keep your content private and safe. We will issue a credit for products that arrived defective or have become defective within 30 days of shipment.
Western digital my book external hard drive my book is a series of external hard drives produced by western digital. My apologies for the category not being exactly correct. A file browser will appear, you now should have access to your my book live storage. Western digital empowering the worlds data infrastructures. The warranty for your western digital product varies depending on product model. Wd 2 tb my book not recognized by norton or by file explorer, but shows up in device manager. Could you help identify this drivepn wdbacg0030hch00 sn wcc1to896661 thanks in advance.
It is the powerful western digital data recovery software that helps you recover almost all types of files from your wd my book external hard drive, such as music, photos, videos, documents, etc, no matter your file is deleted, formatted or corrupted. Western digital my book live user manual pdf download. Before updating to the latest firmware, it is recommended that youve installed the latest updates and service pack on your computer. Western digital my book essential 2009 2tb overview and full product specs on cnet. Wd backup sw could not find device repeatedly, even w tech support. Today i was advised by wdc support that the only option would be to take the drive to a third party data recovery option. I just wish my digital camera was smart enough to support an app that. Creating the right environment where our employees can thrive is key to. Visit western digital support to help determine if. Everything else free delivery possible on eligible purchases. It shows up in device manager as symwave wdc wd10eavs32d scsi disk device but does not show up in windows explorer. However, you can send us an email to our support team or contact us over the phone. For information about optional accessories for wd products, visit. If youre going to to call an agent at 8002754932 be sure to read here for the best way to do it with alternatives and shortcuts.
Read speeds up to 2000mbs to decrease load times and get you into the game faster. Apr 09, 2019 western digitals my cloud home and my cloud home duo is an armv8 based nas device for home use. We recover all models of western digital drives including laptop, notebook, desktop, external and portable usb hard drives. Downloads download drivers, software, and updates for your wd product. User manual restoring the wd smartware software and disk image in addition to deleting all of the data on your my book drive, erasing or reformatting the drive also removes the wd smartware software and all of the support files, utilities, online help and user manual files. This article explains reformatting is required for macos compatibility. Email support is free for the entire warranty period and our extensive knowledge base is. My book is a series of external hard drives produced by western digital. Hello, currently, wd does not have a live chat support. To know more about the services and products of the recovery center, call at 1800608 6008. My book world edition user manual getting started 4 getting started format and configuration my book world edition is preformatted as a linux file system.
Mybook drive wont power up need help external drives for. My book live error my net networking devices wd community. Western digital my book mini usb port replacement some of the newer enclosures are not fully mac compatible, like the seagate expansion. Wd my book live wdbacg0030hch nas server 3 tb series sign in to comment.
For mac, go to the apple menu and select software update. Wd elements desktop and wd elements my book essential my book for mac my book studio and my book studio ii. Broadcom bcm54610 ethernet is able to support 10100 mbits connectivity. Kit contents as shown in figure 1, your my book essential disk drive kit includes the following.
In the network pane under storage section, you should see your my book live device. Page 63 user manual sending customer support your log files if you have a problem with the my book live drive, complete the online form on the support page to generate a log and send it to wds customer support team. My book world edition user manual about your wd product 3 updating your operating system go to the start menu and click windows update. We would like to show you a description here but the site wont allow us. For more information, see drive management on page 41. How to connect my book live with windows 10 wd community. Another option is to manually generate a system log and save or email it. Registration register your wd product to get the latest updates and special offers. Wd my book live wdbacg0030hch nas server 3 tb series. Hello guys, i tried to power up my drive wich is a mybook 2t cant really tell more about it, it always worked nicely but i havent been using it for a while, tonight i tried to plug the 12v adapter into the wall and didnt launch also connected 3. Western digital inand memory has become an important part of automated driver systems with local storage to fit the demanding data needs of the vehicle. This western digital my book hard drive offers builtin 256bit hardware encryption and optional password protection for peace of mind. While 9496727000 is western digital s best tollfree number, there are 3 total ways to get in touch with them.
I also have the same issue with mybook 2tb, firmware mybooklive 02. What is and how to access a wd product dashboard this article explains the purpose of a dashboard. Wd discovery can also be used to manage your drive with wd drive utilities. May 31, 2016 in the network pane under storage section, you should see your my book live device. Western digital offers an expansive portfolio of technologies, storage devices, systems and solutions for businesses and consumers alike. View and download western digital my book live user manual online. Once system operational and plugged in, it appears in device manager. Western digital is a company with strong values and a passion to innovate and lead the charge in the transformation of data. Available in various editions from essential, to premium to world edition. Western digital my book mini usb port replacement some of the newer enclosures are not fully mac compatible, like the seagate expansion enclosure, so make sure it will work with mac before buying. Browse by product below to find your specific product. Sep 22, 2012 how to open the western digital mybook may not be entirely obvious.
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